This Charter is for you - our Customer
We acknowledge these as being Your Rights. Our Customers' Rights state clearly how you can expect to be treated when you contact us.

We believe that You, the customer, have the right to
-be treated with respect.
-ask for what you want or need.
-express your own values, opinions, personal feelings and ideas, which may be different from ours.
-make mistakes or change your mind.
-ask for more information when you don't understand what we are trying to communicate or display.

Guaranteed Safe Shopping
Security is a top priority for us. Our security covers all your transactions. We exercise great care in providing secure transmission of your information from your Internet connection to our servers.

Delivery charges 
Normal delivery charges are: £2.95 for each order to be delivered to a UK address, and £6.95 for international orders. However, we regularly offer free delivery in our promotions.

Dispatch
We aim to dispatch every order as quickly as possible. In normal circumstances it will take approximately 7 - 10 working days for delivery within UK. Overseas delivery times will vary and you should allow up to 28 days for delivery. In many cases, however, delivery times may be quicker than quoted above.

Changing an Order
At any given time if you need to make any amendments to your order, prior to its despatch from our warehouse, kindly contact our Customer Care Department on :
0808 168 0712 (8.00am to 8.00pm 7days a week).

If the alteration does not require your credit card number, you could e-mail the details to us at info@goldshield.co.uk

Please include the order number or your customer number to ensure accuracy.

Goods lost in transit
Any goods that have been lost in transit will be replaced at no extra cost if you notify our Customer Care Department.

Damaged goods
We will replace at no extra cost any goods received damaged, if you notify our Customer Care Department.

Returns Policy
Returning merchandise is easy. On the rare occasion that you are not satisfied with our product, kindly call our Customer Care Executive on 0808 168 0712.

Please send the unused bottles or packs to us within 30 days at the following address:
Goldshield Healthcare
FREEPOST CN2924, PO Box 789, Thornton Heath, Surrey, CR7 7XT.

On receipt of the same we shall refund the money during the guarantee period (less p&p).

Complaints
Our aim is to provide you with a web site that really meets your needs. If you have any suggestions as to how our service might be improved, or have any complaints, we would like to hear from you. Please contact us as below.

Contact Us
You can contact our Customer Service department by:
Phone: 0808 168 0712 (8.00am to 8.00pm 7 days a week).
Fax: 0870 88 77 099
E-mail: info@goldshield.co.uk

You could also write to us at the following address:
Goldshield Healthcare
FREEPOST SEA4500, PO Box 789, Thornton Heath, Surrey, CR7 7ZW.