Help:

Using the web site:

Special offers
Privacy
Delivery
Returns
Payments
Choosing a purchase
Changing quantities
Removing purchases

Food Supplements Directive: You may have heard or read about the European Court of Justice's ruling regarding the European Union's Food Supplement Directive. Despite two seperate associations taking their objection to Directive to the European Court of Justice, their appeal has been overruled which mean that the Directive becomes law on the 1st of August 2005.

What this does mean:
- that some vitamins and minerals previously found in supplements will no longer be available

What this does NOT mean:
- that the ingredients no longer allowed are harmful in any way
- that Goldshield's products will change

Goldshield's product have been compliant with the Directive for some years now, so you can be assured that your favourite supplements will remain exactly as they are.

healthnotes is a fascinating, exhaustive information resource about your health, nutrition, and weight management. It's about ageing well and all your concerns and ailments.

The Vitamin Guide has a complete overview of more than 380 nutritional supplement listings, including vitamins, minerals, and amino acids. Articles include suggested uses and dosage information. There are detailed descriptions of over 370 herbal remedy listings, indexed by common and botanical name, including Chinese and Ayurvedic herbs. Articles provide dosage and safety information.

The Safety Checker is for you to check your prescriptions and "Over The Counter" medications for interactions with nutritional supplements, herbs, and foods. Includes more than 18,200 drug interactions and depletions, covering the top 400 prescription and OTC medications.

There are also several tools to help you manage your total health - including Risk Factor assessments and a Vitamin Advisor. In addition the Food Guide and Recipe Finder feature articles on how to buy, store, and prepare close to 450 foods - everything from abalone to zucchini. Included are nutritional highlights and information on the health benefits of individual foods. Try hundreds of fast, tasty, healthy recipes, including recipes for restricted diets and food allergies. You can search for recipes by main ingredient, course, season, and more.

We hope you will find healthnotes a valuable addition to our web site, and a constant source of helpful information each time you return.

The Goldshield web site follows the standard method of browsing in the different product categories to choose the items you wish to buy, and then adding them to a virtual "shopping basket" on your way to the "checkout" to make payment by credit card.

Choosing a purchase: The catalogue headings are on the left hand side - just click and enter the sections in which you are interested. When you click to "Buy" an item, it is placed in your "Basket" after you have chosen the quantity you want. At any time you may click "View Basket" to see what you have selected. You can then carry on shopping, or change what you have selected, or click "Checkout" and complete your order and payment.


Special Offers: The web site also features a Special Offer section, reached by clicking the button at the top of the page. In here you will find all the fantastic extra special money-saving offers currently available for you to click and place right in your basket.


Changing the quantity: If you decide you want more or less of an item, go to "View Basket" and change the quantity. Then click "Update".

Removing a purchase: If you change you mind about a product, go to "View Basket" and change the quantity to zero. Then click "Update".


Securely confirming a payment: When you are happy about the contents of your trolley, click "Checkout". You will be now be taken through a couple of steps with the protection of SSL security (see "Security" below), and the page on which you enter them will display the familiar secure site padlock. The first is to give us your name and address details including phone and email contact. This is so that we can automatically confirm receipt of your order by email, and speak to you by phone if there is a problem with your order or payment. We don't pass on your details elsewhere (see "Privacy" below). Next you are asked for your credit card details.


Please print the confirmation of your order when it appears on screen, or make a note of your order number. You will get a copy of the invoice with your order. Nevertheless, if you have any query before it arrives, it will be a great help if you have kept a copy of the order form.


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We use cookies to personalise our Web site, so that when you log on we will recognise you and can save you re-typing your name and address details etc.

Orders for products from our website are accepted on the following terms and conditions: -


1. Accuracy of website information: we have used every effort to ensure that information on our website is accurate. No warranty is however given as to the accuracy of information provided.


2. Product description: we will endeavour to ensure that any variation in the specification of the products does not adversely affect the performance of products supplied. Price and availability of products are subject to change and we reserve the right to withdraw any product from sale or to correct any error on the website without incurring any liability.


3. Order confirmation: a contract will be formed between us on our sending an e-mail confirming your order to the address provided by you.


4. Price and payment:


i. The price payable by you will be the price of the product as advertised on our website at the time of acceptance of your order; except in the case of manifest error when the provisions of paragraph 2 above will apply.


ii. Prices are quoted inclusive of Value Added Tax at the applicable rate but exclude the cost of delivery.


iii. Payment will be made by credit card when we accept your order. Any refunds payable will normally be made as a credit to your payment card.


5. Delivery: Your order will normally be dispatched within seven days of receiving your order. Overseas delivery times will vary and you should allow up to 28 days for delivery. We will let you know promptly if a product is out of stock and we will suggest an alternative product where possible. Normal delivery charges are: £2.95 for each order to be delivered to a UK address, and £6.95 for international orders.


6. Order Cancellation and Returns: Orders may be cancelled up to twenty-eight days after delivery. You must return the product to us unused and with the original documentation (as sent with each parcel). You must provide written confirmation of your order number and an explanation of the reason for cancellation. Delivery costs of returning any product will be payable by you, unless due to error on our part. We will credit your credit card promptly or issue a refund.


7. Liability: liability for any direct, indirect or consequential loss or damage from use of the products is excluded to the extent permitted by law. Your statutory rights will not be affected.


8. Privacy: we will add your email address to our mailing list for news and special offers when you place an order with us. From time to time we may make details of our customer database available to carefully vetted third parties who may be of interest to you for marketing purposes. If you wish to remove your address, please send an email to info@goldshield.co.uk and check that “ remove from mailing list “ is in the subject box.


9. Law: English law will apply to the contract between us and the English courts will have jurisdiction in the case of any dispute.


10. Prescription Only Products: restrictions apply on the supply of Prescription Only Products in many territories. It is your responsibility to check with the authorities before placing orders for products if you are unsure as to their status.

We hope you enjoy your time on the Goldshield web site. We welcome your comments as we continue to improve our service and look after your healthcare needs.


Yours sincerely

Internet Customer Service



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